Refund policy

Ong Lai Art doesn't accept returns and exchanges. As I'm manning this little shop on my own, it would be tough for me to handle returns and exchanges! Also, for such small items, it's not really worth the cost to return the items. The return shipping and all would be almost equivalent to the price of some of these items! However if there's anything about your order that you have an issue with, do let me know! Let's work something out together so you can be happy with your purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Cancellation of orders

I accept cancellations within 24 hours of purchase. 

You can always contact me for any return question at